Canadian operator Rogers launches the Rocket Hub HSPA/3G staion/router. The Rocket Hub is in fact Ericsson’s W30/W35. It supports HSPA 7.2Mbps and offers WiFi 802.11b/g and Ethernet out.
I live very close to town & am not very rural but because the road I live on only has a limited number of houses, cable will not come in our road. I am in the Rogers HSPA+ voice & data coverage area. I have been using a Rocket Stick for the past couple of years and have been very pleased until I got my last few bills. When I signed my contract, it was $ 100 max.. My last few bills were in excess of $500. I called Rogers billing and got no where at first, I then fought with the rep to speak to a manager, finally talked to a great guy & got my account credited back but was told even though my contract was for $100 max., the new max was now $500. I thought a contract was a contract, but with Rogers it is not. The manager ended up putting a Rocket Hub plan on my Rocket Stick ( only possible for HSPA not HSPA+ by the way ). This plan has a max of $110. I thought this was a good solution to my problem. I then asked the question, ” what is a Rocket Hub ? “, it was explained to me & I thought this would be great for my internet & voice as I liked the wireless option & did not need the portabilty. I did not want to be tied to a contract, so I bought the W35 for $400. Internet was great for a few days, then I switched over my home phone to the hub. The Rocket Hub locks up 2-3 times a day, 80% of my phone calls go directly to voice mail without even ringing or the people calling me just get a dead tone. Like I said before, I am not rural like some others on this forum & others I have read in the last few days. I do not have a problem with signal. I have full bars or 100% at least 90% of the time ( the odd time, I drop one bar ). I use my phone a lot for business ( as this is a business account with at least 10 devices on it & a monthly bill between $900-$1500 a month ) and this service is very unacceptable. I have read in a lot of other posts about this service being poor & needing an antennae, this is not my case. Well enough said, if anybody can suggest any thing, any help would be greatly appreciated.
I bought a Rogers hub in late January,the installation took 5 minutes.Ten seconds to plug it in.A visit to the internet address included in the instructions, a minute for my computer to find the hub.This thing is amazing!! 3-5 gigs download,in the morning and after 6 P.m.,1.5 to three during the day though ,I have a weak to medium signal and have ordered an antenna from antennashop.ca tosee if it helps.As is it’s 3 times faster than my xplornet k-band at half the price!!
Don’t be fooled by all the Rogers hype. I tried out 2 of these devices and tech support told me all kinds of stories about needing an antenna, they deleted my acct., exchange the unit for another one, and then when I go to return it, I find out that Rogers has a problem setting the units up and they are delayed by over a week. Well, they only let you return it within 15 days so waiting a week or would have put me outside my return period. Tech support tells you to call nerdsonsite for an antenna and nobody there can tell you how much the antenna costs. Someone else has to call you and when they finally do, you need to spend about $350 and on top of that the antenna company that makes them is closed for holidays, so you can’t get an antenna till mid January when, once again, my 15 day trial period expires. Seems Rogers has rolled this out before putting the proper infrastructure into place. Signal strength and the device changing from 2G to 3G to 3G+, then 1/2 the time NOT getting an IP address made this thing useless for me. Oh, and tech support either can’t speak English or the ones that do are arrogant and rude and hung up on me. You won’t see this device in my house again. Definitely NOT ready for prime time. Be afraid, be very, very afraid.
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